PrimaDek™ Warranty Policy
Warranty Coverage: The PrimaDek™ warranty covers manufacturing defects and faults in materials for 2 years from the date of purchase, depending on the product model. Please refer to your product’s documentation for specific warranty details.
Warranty Activation: Warranty registration must be completed within 30 days of purchase to be valid. You will receive a confirmation email upon successful registration.
Proof of Purchase: In the event of a warranty claim, a valid proof of purchase, such as a purchase receipt or order confirmation, will be required.
Exclusions: This warranty does not cover damage resulting from misuse, improper installation, accidents, natural disasters, or unauthorised modifications.
Claim Process: To initiate a warranty claim, please contact our customer support team at customerservice@primadek.com. We will guide you through the claim process and provide instructions for returning the product if necessary.
Warranty Remedies: PrimaDek™ will, at its discretion, either repair or replace the defective product. The warranty does not cover installation or removal costs.
Limitations and Disclaimers:
The PrimaDek™ warranty is the exclusive remedy for warranty claims. There are no other express or implied warranties.
PrimaDek™ is not responsible for any indirect, incidental, or consequential damages arising from the use of our products.
The warranty policy is subject to change at PrimaDek™’s discretion. Please refer to the website for the most current version.
Privacy:
The information provided in this warranty registration form will be used solely for warranty-related purposes and will not be shared with third parties. For more details, please refer to our Privacy Policy.
Please fill out the required information accurately to activate your warranty. Your registration helps us serve you better. We appreciate your trust in PrimaDek™ and look forward to providing you with extraordinary marine flooring experiences.